2023-2026

LADWP is the largest municipal utility in the nation. Our power system provides about 8,100 megawatts of dependable electric capacity and our water system serves an average of 450 million gallons of water per day to more than 4 million residents of Los Angeles, its businesses and visitors. Supplying water to Los Angeles since 1902 and electricity since 1917, LADWP has continually evolved to meet the needs of our customers and provide reliable water and power service in a cost-effective and environmentally responsible manner.

The 2023-2026 Strategic Plan establishes a strategic mission and a core strategy for achieving quantifiable objectives and goals over the next three years. The Plan is informed by a thorough analysis of the threats and opportunities presented to LADWP by the environment in which we operate as well as our internal strengths and limitations.

LADWP is in the business of meeting the diverse water and power needs of each of our residential and business customers in the City of Los Angeles and the communities we serve. We provide value to our customers while delivering services in a safe, reliable, sustainable, equitable, and affordable way.

Qualitative Mission

By June 30, 2026, LADWP will strengthen our role as the trusted provider of water and power in the City of Los Angeles and communities we serve. We will make significant progress in implementing sustainable local water supply and clean energy programs equitably.

We will have strengthened the diversity of our workforce at all levels of the organization, and will have made significant progress in building the funding streams and resources, and developing integrated internal structures needed to support the Department’s continued success.

Quantitative Mission

By June 30, 2026, LADWP will:

• Have secured support from city leaders of necessary rate adjustments, and secured voter support as required for needed structural reforms to LADWP’s rates.
• Maintain our AA bond rating.
• Improve customer service satisfaction rating by a minimum of one quartile for both residential and business customers.
• Improve reliability levels for Water and Power: > Power: Maintain a 100 level in SAIDI a .68 in SAIFI and 150 in CAIDI (excl. major events). > Water: Experience less than 25 leaks per 100 miles of pipeline.
• Achieve 42% of water supply locally sourced.
• Achieve 87% carbon free power supply.
• Reduce employee injury rate to zero.

We will leverage our vast human and physical resources to deliver world-class innovative solutions and services for our customers that meet their evolving water and power needs. Provide great service, evolve, and succeed using innovative solutions for our business.

Key result areas include Markets, Products & Services, Resources, Operational Systems, Management Systems, Culture, Financial Results Management, and External Relations. Visit the tabs to view the objectives of each area. A separate Culture Management Plan is being developed.